Responsible Gaming
at okazje

At okazje, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling, when approached in a controlled and informed way, can be an enjoyable form of entertainment. However, we are fully aware that for some players, gambling can become a serious problem that affects their financial wellbeing, relationships, and mental health.

okazje is committed to providing every player across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh — with the tools, information, and support they need to keep gambling a safe and recreational activity. We invest in responsible gaming technology, train our support staff to recognise the early signs of problem gambling, and take swift action whenever a player's behaviour suggests they may be experiencing difficulties.

Our responsible gaming framework rests on three pillars: Prevention (giving players tools to manage their own play before problems develop), Identification (using data-driven monitoring to detect at-risk behaviour patterns early), and Intervention (offering clear pathways to support, time-outs, and exclusion for players who need it). All three pillars are active on the okazje platform at all times.

We also recognise our responsibility to Bangladesh's wider community. Gambling is strictly for adults aged 18 and above. okazje uses identity verification (KYC) processes to confirm the age and identity of every player before real-money play is permitted. Any account found to belong to a minor is closed immediately and all funds are returned via the original payment method.

Gambling on the okazje platform is strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement and applies to every player regardless of their location within Bangladesh. Creating an account, making a deposit, placing a bet, or claiming a bonus is not permitted for anyone under the age of 18.

As part of our Know Your Customer (KYC) process, all players are required to verify their age and identity before withdrawals are permitted and, in some cases, before gameplay can begin. Accepted identity documents for Bangladesh players include:

• National Identity Card (NID) — the preferred document for Bangladeshi residents
• Valid Bangladesh passport
• Birth registration certificate (for players aged 18–21 where NID is not yet available)

If okazje suspects that an account holder may be under 18 based on their activity, transaction patterns, or information provided, the account will be suspended immediately pending full identity and age verification. During the suspension period, no deposits or withdrawals will be processed.

One of the most effective tools for staying in control of your gambling spend is setting hard financial limits before you begin playing. okazje makes it straightforward to set deposit and loss limits directly from the Responsible Gaming section of your account dashboard. All limits are applied in Bangladeshi Taka (BDT) and can be adjusted at any time, subject to the cooling-off rules below.

Decreasing a limit always takes effect immediately — if you decide mid-session that you want to reduce your daily deposit cap from ৳5,000 to ৳2,000, that change is applied the moment you confirm it. Increasing a limit, however, requires a mandatory cooling-off period as listed above. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely the right decision, rather than acting impulsively in the heat of a gaming session.

We strongly recommend that all players set a monthly deposit limit when they first create their okazje account. A good starting point is a limit that represents no more than 2–5% of your monthly income — an amount you can comfortably afford to lose as entertainment spending without any impact on your essential living costs, rent, utility bills, or family obligations.

Self-exclusion is a formal tool that allows you to voluntarily block yourself from accessing the okazje platform for a defined or indefinite period. It is one of the strongest responsible gaming measures available and is intended for players who feel that their gambling is getting out of control and that they need a significant break.

Once a self-exclusion is active on your okazje account, the following restrictions apply immediately:

• You will be logged out of your account and will not be able to log back in during the exclusion period.
• All pending withdrawal requests will be processed and paid to your registered BDT payment method (bKash, Nagad, Rocket, Upay, or bank account).
• Your account will not receive any promotional emails, SMS messages, or bonus offers during the exclusion period.
• Any active deposit limits or wagering limits on your account remain in place and will be reinstated if you return after a temporary exclusion period.
• You will not be able to create a new okazje account using the same NID, phone number, or email address during the exclusion period.

Available self-exclusion durations at okazje:

To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred duration. Alternatively, contact our 24/7 support team via live chat or email at [email protected] and an agent will apply the exclusion to your account immediately.

Unlike self-exclusion, which is a long-term measure, timeout and cool-off tools are designed for players who simply need a short break — perhaps after a stressful gaming session, during a busy period of life, or as a regular scheduled pause in their gambling routine. These tools are available instantly and require no explanation or justification to activate.

okazje offers the following short-term break tools:

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem initially believe their behaviour is still within their control. Awareness of the warning signs is the first step toward addressing them. okazje encourages all players to be honest with themselves when reviewing the indicators below.

Common signs that gambling may be becoming a problem include:

• Spending more money on gambling than you originally intended or can comfortably afford
• Chasing losses — continuing to gamble to try to win back money you have already lost
• Gambling with money intended for essential expenses such as rent, utility bills, food, or family costs
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Borrowing money — or selling possessions — to fund gambling activity
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling
• Using gambling as a way to escape problems, relieve stress, or improve a low mood
• Making repeated unsuccessful attempts to reduce or stop gambling
• Experiencing guilt or shame after gambling sessions but feeling unable to stop

The following self-assessment questions are based on widely used problem gambling screening tools. Answer honestly — your responses are private and are not recorded by okazje. If you answer "yes" to several of these questions, please consider using one of our responsible gaming tools or contacting support for guidance.

If gambling is causing you or someone close to you financial, emotional, or psychological harm, help is available. okazje strongly encourages players who are struggling to reach out — both to our own support team and to specialist external organisations. Seeking help is a sign of strength, not weakness.

Contact okazje Support Directly:

• Live Chat: Available 24 hours a day, 7 days a week inside your account dashboard — agents are trained in responsible gaming and can apply limits, cool-offs, or self-exclusion immediately
• Email: [email protected] — include "Responsible Gaming Request" in your subject line for priority handling
• WhatsApp: Available after login — English and Bengali-speaking agents on duty around the clock

General Guidance for Players in Bangladesh:

• Speak openly with a trusted family member or close friend about your concerns — social support is one of the strongest predictors of recovery from problem gambling
• Contact a qualified mental health professional or counsellor in your city (Dhaka, Chittagong, Sylhet, Khulna, or other divisions) who has experience with behavioural addictions
• Review the okazje FAQ page for answers to common questions about account management, limits, and self-exclusion procedures
• If you are experiencing a financial crisis as a result of gambling, contact your bank directly — Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank all have customer support lines that can assist with account freezes or spending restrictions
• bKash and Nagad users can contact their respective customer service teams to set transaction limits on their mobile banking accounts, adding an additional layer of financial protection alongside okazje's own tools

okazje operates as a safe and reliable platform with SSL encryption on all transactions. We are committed to the long-term wellbeing of every player on our platform, and responsible gaming will always remain central to how we do business. Thank you for taking the time to read this page — it means you are already thinking about your play in a healthy, responsible way.