okazje Privacy Policy

okazje collects personal data from players in Bangladesh through several channels: directly during account registration and KYC verification, automatically through your use of the Platform, and occasionally from trusted third-party sources such as payment processors and fraud prevention services. We apply a principle of data minimisation — we collect only what is necessary to deliver our services safely and in compliance with applicable obligations.

Registration Data: When you create an okazje account, we collect your full legal name, date of birth, residential address in Bangladesh (including division, district, and upazila), mobile phone number (Bangladesh format, e.g., 017xx, 018xx, 019xx), and a valid email address. This information is required to open and maintain your player account.

Identity Verification (KYC) Data: To comply with anti-money-laundering (AML) and Know Your Customer (KYC) obligations, we may collect copies of your National Identity Card (NID), passport, or birth certificate, together with a recent proof of address document such as a utility bill or bank statement dated within the past 90 days. We may also collect a selfie photograph for biometric identity confirmation.

Financial Transaction Data: When you make deposits or request withdrawals, we collect details of the payment method used — for example, the bKash or Nagad mobile wallet number, bank account details for BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, Sonali Bank, or Upay/Rocket wallet identifiers, and masked card numbers for Visa or Mastercard transactions. We do not store full card numbers on our servers. Full transaction histories including deposit and withdrawal amounts in BDT are retained for audit and AML purposes.

Gameplay Data: We record your betting activity, game session data, wagering history, win/loss records, and bonus usage across all okazje game categories including cricket betting markets, live casino, slots, and other available titles. This data is used to calculate your account balance, process bonus wagering requirements, and detect patterns consistent with problem gambling or fraud.

Technical & Device Data: When you access okazje through a browser or mobile device, we automatically collect your IP address, browser type and version, operating system, device identifiers, screen resolution, and time-zone setting. We also collect pages visited, session duration, click-path data, and error logs. This data is used for security monitoring, platform optimisation, and fraud detection.

Communications Data: If you contact okazje support via live chat, email, or WhatsApp, we retain a record of the conversation including timestamps, agent notes, and any attachments or screenshots shared during the interaction. This data is used for quality assurance, dispute resolution, and compliance record-keeping.

The table below summarises the main categories of data collected and the primary purpose of each:

okazje uses the personal data we collect for the following specific, legitimate, and documented purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your consent or providing appropriate notice.

• Account Management: To create, maintain, and manage your okazje player account, including processing logins, updating your profile, and managing your session activity.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to process withdrawal requests to your designated BDT payment method.
• Identity & Age Verification: To confirm that you are aged 18 or above and that the account belongs to the individual who registered it, in compliance with our age-restriction obligations.
• AML & Fraud Prevention: To screen transactions and account activity against fraud indicators, to comply with anti-money-laundering requirements, and to report suspicious activity where required.
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to deliver reality-check notifications.
• Customer Support: To respond to your queries, resolve account disputes, process complaints, and provide assistance in both English and Bengali through our support channels.
• Promotional Communications: If you have opted in, to send you information about bonuses, seasonal promotions (such as BPL season, Eid campaigns, or Pohela Boishakh offers), and other platform news via email or SMS. You may opt out at any time.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, optimise game loading performance, and improve the overall okazje user experience for players across Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from lawfully authorised regulatory bodies.

okazje processes your personal data under one or more of the following recognised legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing your registration data, KYC documents, payment details, and gameplay records is necessary for us to perform our contract with you — that is, to provide you with a functioning okazje player account and the services associated with it.
• Legal Obligation: Certain processing activities — particularly KYC verification, AML transaction monitoring, and the retention of financial records — are required by applicable laws and regulations. We process this data to remain compliant with these obligations.
• Legitimate Interests: Where processing is not strictly required by contract or law, we may process your data on the basis of our legitimate interests — for example, fraud prevention, platform security monitoring, and internal analytics — provided those interests are not overridden by your privacy rights. We document these assessments internally.
• Consent: For optional processing activities such as sending you marketing emails, SMS promotional messages, or WhatsApp notifications about okazje offers, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time from your account settings or by contacting support, without affecting the lawfulness of any processing that took place before withdrawal.

okazje does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment Processors: To process your deposits and withdrawals, we share necessary transaction details with your chosen payment provider — for example, bKash, Nagad, Rocket, Upay, or your bank. These providers process your data under their own privacy policies and are independently subject to applicable financial regulations in Bangladesh.
• Identity Verification Providers: We may use third-party KYC and identity verification service providers to assist with the verification of your National ID Card or other identity documents. These providers process data strictly on our instructions and may not use your data for any independent purpose.
• Fraud Prevention & AML Services: We share transaction and account data with fraud prevention and AML screening services to identify and prevent fraudulent activity and financial crime. These services may cross-reference your data against publicly available sanctions and watch lists.
• Game Technology Providers: Where okazje offers games supplied by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, or Microgaming), aggregate session and bet data may be shared with those providers for game performance and integrity purposes. Individual player identity data is not disclosed to game studios beyond what is strictly necessary.
• Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by a valid legal request, court order, or applicable law. Where permitted, we will notify you of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of okazje, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. You will be notified of any such transfer via the email address registered on your account.

okazje uses cookies and similar tracking technologies on its website to provide a secure, personalised, and functional experience. A cookie is a small text file stored on your device by your browser when you visit the okazje Platform. Cookies do not contain executable code and cannot carry viruses or malware.

We use the following categories of cookies on the okazje Platform:

okazje does not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking technologies. We do not build advertising profiles from your browsing behaviour. Analytics data is processed in aggregate form only and is not linked to individual player identities for marketing purposes.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary or security cookies will impair your ability to log in to and use the okazje Platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Samsung Internet, and Opera Mini — widely used in Bangladesh) are available in your browser's help documentation.

okazje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and audit obligations. The following table summarises our standard retention periods by data category:

When personal data is no longer required under the retention periods above, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data (for example, statistical analysis of game popularity or player behaviour trends across the Platform) may be retained indefinitely as it no longer constitutes personal data.

If you request account closure, your personal data will be retained for the minimum periods described above from the date of closure. You will not receive marketing communications once your account is closed unless you re-register and re-opt in to communications.

As an okazje player, you have the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team at [email protected]. We will respond to all verified privacy rights requests within a reasonable timeframe, typically within 30 days.

• Right of Access: You have the right to request a copy of all personal data that okazje holds about you, together with information about how it is being used. We will provide this in a readable electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly in your account settings dashboard.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires us to retain it. Note that certain data (such as financial transaction records required by AML law) cannot be erased during mandatory retention periods.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is under dispute, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

If you are not satisfied with how okazje has handled your personal data or responded to a privacy rights request, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first at [email protected] so that we have the opportunity to address your concern directly.

okazje takes data protection seriously and has designated a Data Protection Officer (DPO) who is responsible for overseeing our privacy practices, ensuring compliance with applicable data protection principles, and acting as the primary point of contact for all player privacy enquiries.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way okazje is handling your personal data, please contact us using the details below:

• Email: [email protected] (subject line: "Privacy Request — [Your Registered Email]")
• Live Chat: Available 24 hours a day, 7 days a week inside your okazje account dashboard
• WhatsApp: Number available after login — agents available in both English and Bengali
• Response Time: We aim to acknowledge all privacy-related contacts within 48 hours and to provide a substantive response within 30 days of receiving a verified request

This Privacy Policy was last updated in January 2026. When material changes are made to this Policy, the "Last Updated" date at the top of the document will be revised accordingly and, where the changes significantly affect your rights, we will notify you by email to your registered okazje address. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.

This Privacy Policy should be read in conjunction with the okazje Terms & Conditions and the Responsible Gaming policy, both of which are incorporated into the overall agreement between you and okazje.